Being a natural material, wood often varies in appearance which may mean that the product you receive differs slightly from the image shown on the site. I try to be as consistent as possible, however the products are hand cut and painted by myself, which also means there may be slight variations in size and colour but these will only be minimal.
All products are hand created to order, so please allow 10-14 working days for your order to be painted and posted out to you. This may vary at peak seasonal periods such as Christmas.
If you need your order in a hurry, please get in touch and I’ll try to speed things up my end!
I am happy to refund non-personalised items up to 28 days after they have been received by you. The product must be in its original condition and I ask that you notify me of the return within 7 days of delivery.
Return costs will be met by the customer unless goods are faulty or if I have made a mistake. I do not accept cancellations or returns on personalised items unless there is a fault or if I have made a mistake with the personalised details.
All products are hand created to order, so please allow 10-14 working days for your order to be painted and posted out to you. This may vary at peak seasonal periods such as Christmas.
If you need your order in a hurry, please get in touch and I’ll try to speed things up my end!
I am happy to refund non-personalised items up to 28 days after they have been received by you. The product must be in its original condition and I ask that you notify me of the return within 7 days of delivery.
Return costs will be met by the customer unless goods are faulty or if I have made a mistake. I do not accept cancellations or returns on personalised items unless there is a fault or if I have made a mistake with the personalised details.